Receptionist
前台接待员
对话 Dialogue
Good afternoon. May I help you?
下午好。请问有什么可以帮您的？
Yes, I’m here to see Joanna Stevens. I have an appointment at four.
是的，我来找Joanna Stevens。我约了四点。
Certainly, may I take your name? I’ll let her know you’ve arrived.
好的，请问您贵姓？我通知她您到了。
Sure, it’s Josh O’Neil.
我叫Josh O’Neil。
Ms. Stevens will be with you momentarily. Can I offer you something to drink?
史蒂文斯女士马上就来。您想喝点什么吗？
Yes, a coffee would be nice, thank you.
好的，来杯咖啡吧，谢谢。
Here you are. Ms. Stevens is ready for you now. I’ll show you to her office, right this way.
给您。史蒂文斯女士现在可以见您了。我带您去她的办公室，这边请。
Just watch your step here...
这里小心脚下...
完整节目 Full Program
Hello English learners! Welcome back to EnglishPod! My name is Marco.
And I’m Erica.
And today we’re bringing you a lesson that was requested by one of our listeners.
Yes, that’s right. We got a request for a dialogue about a receptionist.
So, a receptionist at an office or at a hotel…
Uhu.
So, today’s dialogue is simple, but we’re gonna be looking at some really great phrases.
Yeah, phrases that will help you sound really, really professional and really fluent.
So, we’re at an office today and the receptionist is greeting somebody that has an appointment.
Alright, let’s see what happens.
Well, that’s pretty embarrassing, hey?
It was embarrassing I… that’s what happens to women when they wear high heels, see?
Actually, that happened to me last weekend.
Really?
I fell down the stairs, so my… my knees are quite blue.
Oh no, see? High heels are dangerous. I don’t know why women wear them.
Well…
Hehe.
I don’t know, but that’s not what we’re here to discover.
Right, okay, so, let’s take a look at some of these great phases in “fluency builder”. Voice: Fluency builder.
Well, I really liked how this receptionist used some excellent phrases to sound really professional and one thing she said was certainly.
Certainly.
Certainly.
So why did she say certainly?
Well, this is a nice way to respond, um, to make the other person know that you understand what they said.
So, Josh O’Neil said “Yes, I’m here to see Joanna Stevens. I have an appointment at four”.
Certainly.
So, she is saying, I understand what you said.
Yes.
And then she said, may I take your name.
May I take your name.
May I take your name.
So, this is a nice way of saying…
What is your name?
Yeah.
So… now, this is really important, because if you said “what is your name”, is that correct?
It’s correct, but it’s not really very…
Exactly, or I would say polite, to a certain extent.
Yes.
Okay.
So, may I take your name.
May I take your name.
You use this phrase when you’re going to write down the person’s name.
Right, so, if you meet somebody in, ah… on the street or at a bar, you wouldn’t say “may I take your name”.
No.
Right.
Unless you’re going to write it down.
Hehe. So, usually, for an office setting where the receptionist has to write down the name.
Yes, alright, one more phrase, Ms. Stevens will be with you momentarily.
Okay, Ms. Stevens will be with you momentarily.
Will be with you momentarily.
Okay, so, this is really polite.
Yes.
Momentarily, what does that mean?
In a moment.
In a moment.
Soon.
Soon.
Uhu.
Again, she could have said Ms. Stevens will come out soon or Ms. Stevens will see you in a minute.
Yes.
But that’s… again, it’s not really that polite, right?
So, when you want to be formal, you can say Ms. Stevens will be with you momentarily.
Okay, that’s a really nice phrase.
Alright, there’s so much in this dialogue, so many great wonderful polite phrases. So, why don’t we listen to it one more time, but this time slowed down? DIALOGUE, SECOND TIME (slow)
Okay, so, it’s pretty clear now, but there’re still a couple of phrases that I would like to look at. So, why don’t we look at, ah, last two sentences.
Okay.
Ms. Stevens is ready for you now.
Ms. Stevens is ready for you now.
Ms. Stevens is ready for you. So, when she says ready for you, what does that mean?
Prepared to speak to you.
Okay, so instead of saying Ms. Stevens is ready or Ms. Stevens can see you now…
Yes.
You use this great little phrase, is ready for you.
Uhu.
Okay, and then she said I’ll show you to her office.
I’ll show you to her office.
I’ll show you to her office.
This is a lovely way of saying I will take you to the office.
I will take you to the office.
Yeah.
And she followed it by saying right this way.
Right this way.
Right this way.
So, again, walk this way.
Walk this way.
Yeah.
This way, please.
Yes.
Right this way.
It sounds… it sounds really really nice, really polite, really welcoming.
Right, and especially if you use it together, right? I’ll show you to her office, right this way, please.
Yes.
Okay, so, it’s a really great way of being polite to somebody at an office.
Now, the final useful phrase, watch your step.
Watch your step.
Watch your step.
So, watch your step. You see that everywhere on signs.
Yeah. Be careful.
Be careful where you step.
Yes, be careful where you’re walking.
Okay. So, obviously, she didn’t watch her step and…
She fell.
She fell. Okay, so really great phrases, let’s listen to this dialogue one last time.
Alright, so, a really simple dialogue, but with a lot of good phrases in there and it’s also a good review for more advanced students, right?
Yeah, remember like these phrases can really help you sound more professional, more welcoming, more polite, basically.
Okay, so if you have any questions or doubts, please come to our website englishpod.com…
And Marco and I are always around to respond your questions and comments.
Okay, guys, so will see you there and until next time it’s…
Good bye!
Bye!
复习 Review
The EnglishPod audio review.
Listen to the meaning, then say the vocabulary word.
Without doubt, of course.
Certainly.
A light way to ask for someone's name.
May I take your name?
Tell someone.
Let someone know.
In a very short time.
Momentarily.
Is prepared to meet with you.
Be ready for you.
Show a person the way to a place.
Show someone too.
Raise your use to show someone the direction to walk.
Write this way.
Decretary.
Administrative assistant.
Lobby.
The desk at the entrance of a building where the receptionist sits.
Front desk.
Receive and direct phone calls.
Deal the calls.
A system used to connect phone calls to many different phone lines within a building.
Switch board.
Let's try that faster.
Lobby.
Show a person the way to a place.
Show someone too.
Decretary.
Administrative assistant.
Without doubt, of course.
Certainly.
Receive and direct phone calls.
Deal the calls.
Is prepared to meet with you.
Be ready for you.
Raise your use to show someone the direction to walk.
Write this way.
Tell someone.
Let someone know.
A light way to ask for someone's name.
May I take your name?
A system used to connect phone calls to many different phone lines within a building.
Switch board.
The desk at the entrance of a building where the receptionist sits.
Front desk.
In a very short time.
Momentarily.
Now say the word and hear it in a sentence.
May I take your last name, please?
May I take your phone number and call you back later?
May I take your full name and ID number, please?
Momentarily.
Food will arrive momentarily.
Momentarily.
Ladies and gentlemen, the movie will begin momentarily.
Momentarily.
The flight was delayed, but it will arrive momentarily.
Write this way.
It will show you where the bathroom is.
Write this way, please.
Write this way.
Meeting room is right this way.
Write this way.
Write this way, please.
The exit is straight ahead.
Watch your step here, the floor is wet.
Please watch your step on the stairs.
Watch your step as you exit the train.